Google review request

Example scenario

Guest had dinner Saturday. Sunday evening SMS with review link. CRM tag “review_sent”; on the next visit the playbook does not resend.

When it runs

The playbook starts automatically when Coldbot tags a call or event as: “24h after completed visit / booking”. You can narrow filters (location, channel, business hours) without changing the voice script.

• ✓24h after completed visit / booking

What happens automatically

Each step runs in sequence (or in parallel where noted). No copy-paste between voice AI, SMS gateway, and CRM.

• ✓SMS with Google Business link
• ✓CRM tag “review_sent”
• ✓Skip if already reviewed

What you configure

Tunable during onboarding — copy, thresholds, and channel priority:

• ✓One GBP link per location
• ✓Max 1 SMS / 90 days
• ✓Google policy friendly

Recommended integrations

Native connectors or Zapier/Make/webhooks. Status “coming soon” means we enable it on request during rollout.

• ✓SMSAPI
• ✓Google Business Profile
• ✓HubSpot

Works with voice templates

Deploy these agent scripts together with the playbook — same disposition tags power both sides:

• ✓Restaurant Table Reservations
• ✓Beauty & Barber Booking

Onboarding checklist

We configure this playbook during Coldbot setup — usually in one working session:

• ✓Map disposition tags from your voice script
• ✓Connect integrations (OAuth or API keys)
• ✓Test SMS/e-mail copy on a sandbox number
• ✓Dry-run on 3 sample calls before go-live
• ✓Enable monitoring webhook + weekly report

Zapier / Make recipe

We export a starter automation: Coldbot webhook → your stack. Field mapping is done in onboarding.

• ✓Trigger: call.completed or calendar.event
• ✓Filter by disposition / tag
• ✓Branches: SMS, CRM update, Slack, payment link

FAQ

Frequently asked questions